Refund and Return Policy
At DigiShopster, we strive to ensure our customers are satisfied with their purchases. Our refund and return policy is designed to provide clear guidelines for eligible digital products while recognizing the nature of digital goods. Please read this policy carefully before making a purchase.
1. General Refund Policy
Due to the nature of digital products, once a license key, software, or digital product is delivered, it cannot be returned. However, we do offer refunds in certain cases outlined below:
Eligible for Refunds:
- Incorrect or Defective Products: If the license key or software you received is invalid, defective, or does not function as promised, please contact our support team within 30 days of your purchase for a resolution. We will either replace the defective product or issue a refund if the issue cannot be resolved.
Not Eligible for Refunds:
- Change of Mind: We do not provide refunds if you change your mind after purchasing a digital product.
- Product Compatibility: Before purchasing, it is your responsibility to ensure that the digital product is compatible with your device or system requirements. Refunds will not be issued for compatibility issues.
2. Gift Cards – No Refunds or Returns
Please note that gift cards purchased from DigiShopster are non-refundable and non-returnable. Once a gift card has been delivered via email, it is considered used and cannot be exchanged or refunded.
3. Refund Process
If your purchase meets the criteria for a refund, please follow the steps below to initiate the process:
- Contact Us: Reach out to our support team at [insert email] or visit our Contact Us page within 30 days of your purchase, providing details of the issue.
- Investigation: Our team will review your case and may request additional information to verify the problem.
- Resolution: If eligible, we will either provide a replacement for the defective product or issue a refund to the original payment method.
Refunds are processed within 5-10 business days after approval.
4. Contact Us
If you have any questions or concerns about our Refund and Return Policy, feel free to reach out:
- Website: https://digishopster.com
- Contact Us Page: https://digishopster.com/Contact-us
- Email: [email protected]